RETURNS & EXCHANGES

Znet Flooring is committed to ensuring you are satisfied with your purchase. Find below our detailed return and exchange policies. For any concerns or questions, don't hesitate to reach out to us.

30-Day Money-Back Guarantee

Enjoy a 30-day, money-back guarantee (excluding shipping costs and restocking fees). Restocking fees can be refunded if specific conditions are met – see below.

Return Policy

• Returns require minimum quanties which vary per manufacturer.
  1. Most manufacturers require a minimum of 6 cartons of flooring.
  2. Shaw, Coretec, Philadelphia, and Anderson Tuftex products have a minimum of 250 sq. ft.
  3. The manufacturer must approve the return and policies sometimes change without notice.
• Products must be unopened and in their original condition.
• Returns on moldings, sundries, or accessories are not accepted.
• Returns can take some time due to waiting for the manufacturer to issue a return authorization (RA).
• A 35% restocking fee applies to all returns.
• Materials must be returned to the manufacturer's nearest warehouse.
• Znet may be able to quote rates and assist in arranging the pick up and return on your behalf.
  1. Must confirm the pick up location is suitable for an 18-wheeler semi-truck.
  2. Product must be properly packed and wrapped on a pallet.
  3. The pallet must be near where the semi-truck has to park and accessible to the driver using a pallet jack.
  4. If not immediately adjacent the carrier may not be able to load or may charge extra.
  5. The RA and BOL must both be attached to the pallet and handed to the driver.
  6. Znet cannot guarentee pick up days or time windows.
  7. Znet is not responsible for missed pick ups.
  8. LTL carriers have unpredictible days and can be early, late, or even miss the pick up entirely.
  9. If a Znet arranged pick up is missed, Znet will attempt to reschedule timely and may suggest a different carrier.
• Some products may have a $300 return to warehouse fee.
• Products must be returned within 30 days of receipt.
• Rug returns have specific criteria – see below.

Refunds on Shipping & Restocking Fees

• A replacement order of equal or greater value from the same manufacturer as the returned product must be placed.
• Return items must be in their original packaging, unused, and undamaged.
• The entire order must be returned; partial returns won't qualify for shipping credit.
• Credit from the manufacturer can take a few weeks after product return.
• Returns of replacement orders don't qualify for refunded restocking and shipping fees.

Items Not Eligible for Return

• Orders less than 6 cartons or under 250 sq. ft. for specific brands.
• Products labeled “DISCONTINUED”, “SPECIAL GOODS”, "clearance", or "unreturnable".
• Moldings, Trim Pieces, Treads, tools, accessories, sundries, cleaning or installation supplies, unless defective.
• Custom-made or cut to size items.

Rug Return Policy

• Intent for return must be made within 14 days of receipt.
• Rug must be returned within 7 days after receiving return authorization.
• It must be unused, undamaged, and in its original packaging.
• Return shipping fees are the customer's responsibility. Restocking fees of 25-35% apply.

Damaged Items

Inspect your shipment for damage or missing items upon delivery. Document any issues on the delivery paperwork and contact Znet Flooring immediately at (725) 201-0303. Ensure to keep all packaging and damaged materials. Refused shipments are subject to specific conditions.