Save 5% off your total order when you select Warehouse Pick Up at checkout

Discover the convenience of 30+ new warehouse pick-up locations for ALL FLOORING PRODUCTS!!

Matching an existing floor? Contact us before or after placing your order to ensure compatibility with your installation!

Delivery Receipt & Inspection Manual

Before you start

  1. Check Color and design against your order. Is it what you requested?
  2. Quantity Confirmation. Did you receive the right number of items?

Refuse the delivery if the product isn't right and note any shortages on the Delivery Receipt.

Return policy does not cover opened packages. By cutting or installing the materials, you acknowledge that your order was correct. Be sure to compare the product with your sample too, just in case the manufacturer sent a wrongly labeled sample.

Identifying Damage - Relax, We Have Your Back!

We are committed to you at Znet Flooring. We work with top shipping partners to ensure your order arrives as expected. If anything seems amiss, follow these simple steps:

  1. Take Photos: Remember to snap plenty of pictures, regardless of whether you accept or reject the delivery. We'd like to see everything - the goods on the truck, the unloading process, every side of the delivered pallets, and any damaged items. The more photos, the better! Videos work well too!
  2. Document: Make sure you document any visible damage on the Delivery Receipt. Neglecting this step might affect your ability to get refunds or replacements. Remember, while the driver may be friendly, you're in charge of your shipment. Document any damage you see, you don't need to unbox everything. However, it's always better to overstate than to understate.
  3. Don't Be Vague: It may seem like a good idea, but writing "Subject to Inspection" on the delivery receipt absolves the carrier of any damage responsibility. Let's avoid that, shall we?
  4. Accept Only the Best: Feel free to accept only the undamaged items and reject the rest if any items arrive damaged. This will simplify the replacement of damaged goods. We understand if this isn't always possible.
  5. If Not Refused: Don't discard any damaged items. Once reported, they are the carrier's responsibility. The carrier will have up to 90 days to decide their fate - inspect, pick up, or dispose of them. If you can, try to accept only the items that arrived in good condition, especially if the damage is noticeable. It's fine to accept any damaged units that are hard to reach. Do not discard any damaged packages that you accepted as this could result in charges from the freight carrier.
  6. We're On Standby: If you notice any damage, it's crucial to let us know as soon as possible. You have a 3-day window to report any issues. Delays might mean we can't replace your items, and that's something we'd rather avoid. Call us at 1-725-201-0303 or get in touch. For more details, check out our Freight Claims Policy below.
  7. You Can Count On Us: Reporting the number of planks, cartons, or boxes required for replacement isn't as time-sensitive as the initial report, but it's still something we need to know.

Damage Discovered Later

Unboxed your items and found damage? Don't panic, and definitely don't start the installation process. We'll need you to take some digital photos of the damaged items to start a damage claim. Contact us immediately (within 3 business days of delivery) at 1-725-201-0303 or reach out. We'll handle the rest. For a more detailed overview, refer to our Freight Claims Policy below.

Delivery Errors

Mistakes happen. If your delivery doesn't match your order, we apologize and assure you that we'll set it right. Please contact us right away (within 3 business days after delivery) at 1-725-201-0303 or get in touch. A member of our team will arrange a replacement or refund for you.

Our Freight Claims Policy

We're committed to providing top-notch service at Znet Flooring. We understand that making claims can be tedious, but we're here to streamline it for you. If you notice damaged or defective items before installing, let us know. But remember, installation signals acceptance of the order.

You have 3 business days to report shortages or deductions after receiving your goods.

Follow these steps for a speedy claim process:

  1. Provide a brief description of the issue.
  2. Submit at least eight clear photos showing the problem.
  3. Include your order number in all correspondences.
  4. Provide your contact details - your email address and a working phone number.
  5. Specify your preferred resolution - a credit or a replacement?