RETURNS & EXCHANGES
Znet Flooring offers a 30-day, money-back guarantee (minus shipping costs and restocking fees, which can be converted to Znet Flooring store credit – see below).
Our goal is for you to be happy with your order and with Znet Flooring! Please feel free to reach out to us with any questions, concerns, or any problems you may have.
Due to all our products being special ordered, the manufacturers will not accept returns on moldings or accessories. They also will not accept returns of less than 6 cartons of any flooring materials. Znet Flooring will still accept these items back for a full refund, however you (the customer) would need to pay the shipping to the Znet Flooring location in Las Vegas, Nevada.
To qualify for shipping costs to be converted into store credit the order must be:
- Cannot be moldings or accessories;
- Must be 6 cartons or more;
- Be in its original packaging;
- Not been installed, used or marked in any way;
- Must be in the same condition as when order arrived or was picked up;
- The order must be returned in its entirety, no partial returns will receive a credit for shipping.
General Return Requirements
Please notify us within 7 days from receipt of delivery if you wish to return merchandise, we will work on getting you an RA (return authorization) number: Please fill out our contact form or call us at (725) 201-0303, you can also send a fax to (702) 420-7206. Not all items are eligible for return, please read this policy in whole.
All items to be returned, must be unused, unopened, and in the same condition as they were when you received them. Carpet must be still wrapped and uncut, and pre-made rugs must be in original packaging and in new condition (custom rugs cannot be returned). Any materials marked as "clearance" or "unreturnable" aren't eligible for return.
All returns will require an RA number or they will be refused, RA numbers will only be issued for the first 30 (thirty) days, no returns will be accepted after 30 days. The RA number must be written on a sheet of paper clearly and taped (not written directly on your packages) to the return shipment. You are responsible for shipping your merchandise back to the nearest manufacturer's warehouse. We can arrange for one of the carriers we work with, at your cost, to pick up your return: The packages must be ready for shipment, neatly stacked on and affixed to the pallet (if a pallet came with your shipment). If you picked up your order from one of the manufacturer's warehouses, you can bring it back to the same location to avoid shipping charges to that warehouse (restocking fees and shipping to their main warehouse still apply).
We recommend you ship back the merchandise via an insured method so shipment is easily tracked in the case of loss or in case of damage. You are responsible for all shipment fees to and from your location. You are also responsible for any restocking fees incurred, which usually range from 20-35% depending on manufacturer (we will credit your account with Znet Flooring store credit for the amount of the restocking fees, as well as shipping costs to the main manufacturer's warehouse, if the return qualifies).
We cannot accept returns of special mill orders, accessories, or installation supplies unless damaged or defective. Examples of items we cannot accept returns of: custom made rugs, moldings, pad/underlayment, tools, glues, putty/fillers, cleaning materials, etc.
Upon delivery, please inspect your shipment for any damage or missing items. In the cases where you may have damaged or missing items, please note this on the driver’s bill of lading, and if possible, take a picture before unpacking. If damaged or missing items weren't noted at the time of delivery, we will be unable to file a claim with the freight company. In order for us to replace damaged or missing items, they must be noted on the delivery paperwork. Please be sure to keep all delivery paperwork, packaging, and the damaged materials. If you were to refuse shipment, you will be charged for the return shipment and a restocking fee from the manufacturer (which can be 20-35%). Refusing delivery WILL NOT qualify for a 30 day full refund return, as we need to receive an RA number from the manufacturer prior to shipment.
Any damaged or missing items need to be reported to Znet Flooring immediately: (725) 201-0303. We will do our absolute best to resolve any issues in a timely manner; our goal is to ensure you are happy with your order and Znet Flooring!